Terms of Service

By creating an account, accessing, or using the Userz Service ("Service"), you agree to these Terms of Service ("Terms"). If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

If you do not agree, do not use the Service.

Userz operates a software-as-a-service platform that:

• Hosts a feedback widget and SDKs your end users interact with;
• Sanitizes and stores that feedback;
• Runs AI coding agents inside isolated sandboxes against repositories you have connected; and
• Opens draft pull requests in those repositories for your review.

The Service does not automatically merge, deploy, release, or otherwise activate any code. Every pull request is a proposal for your review.

Parts of the Service are currently offered in beta. Beta features are provided "as is," may change without notice, may be unstable, and may have limits or behaviors that differ from generally available features. We do not offer a service-level agreement during beta.

You are responsible for safeguarding your credentials and for all activity under your account. Each account belongs to an Organization; the Organization owner controls membership and billing. Notify us immediately at [email protected] if you suspect unauthorized access.

You agree that:

• You have all rights necessary to connect each repository you connect to the Service, to permit Userz to read its contents and open pull requests, and to grant the licenses described in Section 8.
• You will provide accurate billing and contact information and keep it current.
• You will not use the Service to violate any law, infringe anyone's rights, generate or distribute malware or unlawful content, attempt to access another customer's data, reverse engineer the Service except to the extent permitted by law, or attempt to circumvent rate limits, sandbox isolation, or other technical controls.
• You are responsible for the content and lawful basis of feedback collected through your applications, including any required notices to and consents from your end users.

You are responsible for the configuration of the widget on your properties, including any consent or notice required by applicable law before collecting feedback, screenshots, console logs, or component metadata from your end users. You grant Userz a worldwide, non-exclusive, royalty-free license to host, process, transmit, sanitize, and otherwise use end-user feedback solely to provide the Service to you.

Your code and your data. As between you and Userz, you retain all right, title, and interest in your repositories, your source code (including any AI-generated code that you choose to merge), your end-user feedback, and your other Customer Content. You grant Userz a limited, worldwide, non-exclusive, royalty-free license to access, copy, transmit, process, and modify Customer Content solely to provide and improve the Service for you, and to comply with law.

Userz IP. Userz retains all right, title, and interest in the Service, including the platform, widget, SDKs, documentation, and brand. We grant you a limited, non-exclusive, non-transferable license to use them in accordance with these Terms.

Feedback to us. If you send Userz suggestions, feature requests, or other feedback about the Service, you grant Userz a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or obligation.

Paid plans, prices, and quotas are described on our pricing page. Fees are billed in advance on a recurring basis (monthly or annual, as selected) and are non-refundable except where required by law. We may change prices on at least 30 days' notice; price changes apply to renewals only. Overage usage (e.g., exceeding token quotas or PR limits) may be billed in arrears. You are responsible for all applicable taxes other than taxes on Userz's net income.

These Terms remain in effect while you have an account. Either party may terminate at any time:

• You may terminate by closing your account in the dashboard or emailing [email protected].
• Userz may suspend or terminate your access immediately if you materially breach these Terms (including the responsibilities in Sections 5 and 6), if your account is delinquent, or if continued service would expose Userz to legal or security risk. We may also terminate the Service in whole or in part on at least 30 days' notice.

On termination, your right to use the Service ends, and we will delete or return Customer Content in accordance with our Privacy Policy. Sections that by their nature should survive (including Sections 6, 8, 11, 12, 13, 14, and 16) will survive termination.

Each party will protect the other's non-public information disclosed in connection with the Service ("Confidential Information") with the same care it uses for its own confidential information of like kind, and will use it only to exercise its rights and perform its obligations under these Terms. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known to it without confidentiality obligation, or is independently developed without use of the disclosing party's information.

Except as expressly stated in these Terms, the Service is provided "AS IS" and "AS AVAILABLE." Userz expressly disclaims all warranties, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or trade usage. Without limiting the foregoing, Userz does not warrant that the Service will be uninterrupted, error-free, or secure, or that any AI-generated output will be accurate, complete, secure, non-infringing, or fit for any purpose. Some jurisdictions do not allow the exclusion of implied warranties, so portions of this disclaimer may not apply to you.

To the maximum extent permitted by law:

• Excluded damages. Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility of such damages.
• Aggregate cap. Userz's total cumulative liability arising out of or related to these Terms or the Service will not exceed the greater of (a) the fees you paid Userz for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars (USD 100).
• Failure of essential purpose. These limitations apply notwithstanding the failure of any limited remedy of its essential purpose.

These limitations form an essential basis of the bargain between the parties.

You will defend, indemnify, and hold harmless Userz, its affiliates, and their respective officers, employees, and agents from and against any third-party claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your or your end users' use of the Service in breach of these Terms;
• Customer Content you submit or cause to be submitted;
• Your decision to merge, deploy, or otherwise use any AI-generated output (including any harm to you, your customers, your end users, or third parties caused by such output); or
• Your violation of any law or any third-party right.

Userz will promptly notify you of any such claim, give you sole control over its defense and settlement (provided no settlement adverse to Userz is entered without our consent), and reasonably cooperate at your expense.

We may update these Terms from time to time. Material changes will be announced by email to account owners and posted here with a new "Last updated" date at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service that the parties cannot resolve informally will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Wilmington, Delaware, in English. Either party may bring an individual action in small-claims court for disputes within its jurisdiction. Each party waives any right to participate in a class action or class-wide arbitration. Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Entire agreement. These Terms, together with the Privacy Policy and any order form executed between the parties, constitute the entire agreement between you and Userz regarding the Service and supersede all prior agreements.

Assignment. You may not assign these Terms without Userz's prior written consent; Userz may assign in connection with a merger, acquisition, or sale of assets.

Severability. If any provision is held unenforceable, the remainder will remain in effect.

Waiver. Failure to enforce any provision is not a waiver.

Notices. Notices to Userz must be sent to [email protected]. Notices to you may be sent to the email address associated with your account.

Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.

No third-party beneficiaries. Nothing in these Terms creates rights for any third party.

Userz, Inc.

Email: [email protected]

For privacy matters: [email protected]